See below for the most commonly received questions by our customers.
How often do you bring in new products?
When should I submit my order in order to receive my items in time for the holidays?
How long should I expect shipping to take?
Where do you ship your products?
Is there a required minimum order amount or volume?
Do you offer a warranty or guarantee on your products?
What is your return policy?
Wholesale orders are non-refundable and may not be returned, with the exception of damaged items. Please note that all special orders are not eligible for returns, exchanges, or refunds.
What is your policy for exchanging or returning damaged items?
Starlight Trading provides a discount on eligible products with minor defects for claims made within 30 days of receiving your order. For full details on our Return Policy, please visit our Claims Policy page and our Disclaimer page. For information on how to submit a claim to exchange or request a refund for any damaged item, please visit our Make a Claim page.
How do I submit a claim?
Please email any claim requests to firstname.lastname@example.org. Please include your company name, invoice number, product SKU, and a description of the issue. Pictures are optional but preferred! You can also submit a claim through our online claim form, located here: Make a Claim
Do you have a showroom or warehouse where I can see your products in person?
Starlight Trading is an eCommerce wholesaler. For ease of shopping and purchasing, all of our decor products are available for viewing on our online catalog and store. We don’t have a physical warehouse for customers to view.
Does Starlight Trading offer a trade-in or buy-back program?
At this time, we don’t offer a trade-in/buy-back program for our decor products.
Do you offer discounts for bulk orders?
We do offer a number of special discounts and promotional offers for large orders, including free shipping and bulk pricing. Please contact David Lin to discuss these discounted rates.
Do you offer in-house decorator services?
While Starlight offers merchandising services for retailers, we currently do not offer in-house decorator services.
Why can't I log in?
Please ensure that you have entered the correct password. Passwords are case-sensitive. If you have just registered, please give us 24 hours to approve your account.
If you do not have an account, please register with us by providing your company and contact information including your GST number to gain quick approval.
Where can I find my tracking information?
Please email email@example.com to request your tracking information.
Help! I'm having trouble checking out with my order.
Review the following for possible reasons why your order can’t be successfully submitted:
- Please make sure that you’ve checked the Terms and Conditions box before submitting your order.
- Ensure that all items in your cart have quantities above zero.
- Ensure that the product is still in stock. Some products will become sold out and you will not be able to check out until it is deleted from your cart.
- Double-check that you have selected the accurate Ship-To address.
- Fix any warnings/errors that might be showing at the top of your order page if the check-out is not approved.
Still have questions that you couldn’t find the answers to above?
We would be happy to help. Reach out to our team today to learn more.