claim form

Email Address*
Max. file size: 32 MB.

Claims Policy

  • Claims are only accepted via email, fax or through our website
  • Pictures may be requested
  • Approved claims may require pick-up before refund is issued
  • Customers may request Starlight to call courier once pick-up label is received
  • Once pick-up is received by Starlight, credit memo will be issued
  • Original payment method will be used to issue back credit within 2-5 business days
  • The return and/or disposal of claimed goods must be authorized by Starlight
  • Starlight is not liable for any loss of unauthorized claims
  • Shipping charges are not eligible to be claimed
  • Please visit for more details